THANK YOU VIDEO: PURCHASE EXAMPLE (FASHION RETAIL)
HOW RETAILERS USE THANK YOU VIDEO
THANK CUSTOMERS FOR THEIR FIRST PURCHASE
PREMIUM CONCIERGE EXPERIENCE
THANK EXTRA LARGE ORDERS
EXAMPLE THANK YOU VIDEO MESSAGE SCRIPT FOR AN ONLINE STORE
When retailers use Thank You Video they have all relevant information right in front of them as they record their message.
This means they don't need to spend time researching each customer before they thank them.
Ideas for your thank you video mesage:
Thank your customer by name
Recognise them if they are a repeat customer
Welcome them if this is their first purchase
Tell them about where you are recording the video from to set the scene
Tell them something special
Ask them to reply to the video email if they have any questions.
Here's an example thank you video script for a retailer:
Step 1 - Introduce yourself
"Hi Susannah, it's xxxx here from xxxx clothing."
Step 2 - Thank them for their order, and note if it is a first purchase or repeat.
"I just wanted to say a big thanks for your first order with us."
Step 3 - Set the scene.
"I'm recording this video from our new retail store in Greenwich Village. We've just completed the fit out and really pleased with how it has come together."
Step 4 - Talk about what they purchased
"I see you bought one of our new cotton dresses. It's just gorgeous and I sort of hope we don't sell them so I can get my hands on one too! The cotton they are made from is organic, and we spent a lot of time sourcing it. It's grown without pesticides, chemicals or fertilizers that can pollute the soil. Also if you look closely you will see the double-stiched seam we used, as we want to ensure our dresses are built to last and aligned to our values of supporting the slow fashion movement."
Step 5 - Wrap up
"Anyway, your order is on it's way to you in Sunnyvale, and should with you in the next day or so.
If you have any questions just reply to this email this video is in and I'll come back to you. Thanks again for your first order, we really appreciate it, and if you are ever in New York let us know as we'd love to meet you in the store."
HOW WE MAKE IT EASY FOR RETAILERS TO SEND A VIDEO MESSAGE TO EVERY CUSTOMER
Everything you need to know in order to send a personalised message is displayed right in front of you as you are recording.
This makes it super easy to personalise your message for each customer.
Prioritise which orders you send a thank-you to.
You might like to say thanks to first time customers only, or those who made large purchases.
Given each video typically takes less than 60 seconds to record, you might just decide to say thanks to everyone!
All videos delivered to your customers will be fully branded to your store.
In the admin console you can quickly upload your logo, hero image, and select your colour scheme and brand watermark.
This way your customers get an amazing and on-brand authentic experience.
INTEGRATIONS & AUTOMATION
Orders automatically flow to the mobile app within 2 minutes of being completed.
We support many popular eCommerce platforms including Shopify and WooCommerce, and they super simple to get going.
If you're not sure if we support your store, contact us and we'll let you know.